CosmoShopart, art works, contemporary art,pictures,art on line, sculptures, photos, - FAQ

COSMOSHOPART.IT  FAQ

 

1) What do I do if the product received not like?

 We're sure you'll like it, if it were not so, there is no problem, contact us within 14 days of receipt of the product and we will give you all the information necessary to proceed with the return, including the reason for your request. If you request, we will arrange for you to collect directly from the courier. We'll ask you only to support a contribution to the management of the return that varies according to the size and weight of the product, as was the case for shipping to your address. For more information you can learn more by reading our terms of sale, fill out the withdrawal form on page 1 and page 2 prepared or write to: assistenza@cosmoshopart.it 

2) What should I do if my product is damaged, or the item received is wrong? 

It is very important your help !! 

Check the status of the goods immediately upon receipt with the carrier and sign the waybill if the parcel you seem in good condition.

We check very scrupulously every work before being prepared for shipment, so the damage are very rare.

If you're not happy or if you have not received the right article that we ask you to do is contact us within the first 24 hours of receipt, perhaps attaching through email also some pictures showing the damaged area, or because you are not happy, for provide the most suitable solution to the case. 

For any further information please contact: assistenza@cosmoshopart.it 

3) Can I cancel an order if I change my mind?

If you change your mind, you can cancel your order and get a full refund, up to the moment when the goods are still at our office. You can do this through your account or by writing to: assistenza@cosmoshopart.it

If you want to cancel an order that is being sent, or that we have already sent, we'll refund the total amount of the products, minus shipping costs. 

You may access any of our terms of sale and for more information please contact our assistenza@cosmoshopart.it 

4) How is the refund? 

Refunds shall be made within a maximum of 14 days from receipt of goods intact, to our address and sent carefully in its original packaging, with the credit card used during the payment or at the bank account used for the purchase. For any further questions please consult our terms of sale and to contact our assistenza@cosmoshopart.it 

5) Can I change my order?

 Normally you can not change an order once confirmed.

You can always change the shipping address, directly from your account. Contact us for any further requirement by writing to: assistenza@cosmoshopart.it

6) If I need to make a complaint, how can I do?

 Cosmoshopart.it considers it essential to customer satisfaction.

Similarly it is important for us to pursue a continuous improvement also and above all on the basis of information provided by our own customers. Therefore, in case of claim for any cause or reason occurred, Cosmoshopart.it provides a specially crafted forms, to fill out and send back. 

Cosmoshopart.it is committed, where possible, to seek, to reduce or eliminate the faults that caused the complaint, giving response quickly. 

This form has been drawn up by the European Commission and should not be changed by users. The use of the form is intended to improve communication between consumers and professionals to achieve, to the extent possible, an amicable solution of the problems that they may encounter in their various transactions. The form is available in all EU languages. 

http://ec.europa.eu/consumers/redress/compl/index_en.htm 

The form must not be, in any case, sent to the European Commission which has no competence to intervene in this type of dispute! 


 

 

http://ec.europa.eu/consumers/redress/compl/index_en.htm

 

 

 

 

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7) To purchase a work of art why should I indicate all these my data? 

To comply with trade regulations of the existing works of art we have an obligation to know your personal details, invoicing, and in order to complete the purchase process. 

The issuance of the invoice and certification of authenticity signed by the artist or Cosmoshopart.it, they will be delivered together with the work purchased, are a further guarantee of reliability and origin of the work itself. 

Remember, however, that all data provided by you are protected and treated by Cosmoshopart.it, in full respect of the law n. 675/96 on the protection of privacy. 

8) I am an artist, how can I offer my work?

Cosmoshopart.it, following precise paths, he is always interested in the work of the artists to be included in exhibitions (art fairs and exhibitions) as well as in its contemporary art Shop.

If you are an artist looking, innovative, talented, send by e-mail at info@cosmoshopart.it, photographs of your works, your CV (with your personal and group exhibitions), any publications you concern and anything that you think is useful to understand and appreciate your work.

We will assess the material received and will contact all the artists that we deem interesting, by sending all the necessary information.